Inside the FSPD - Employment Opportunities - Public Safety Network Analyst

Public Safety Network Analyst           Salary Range: Entry: $23.96 / Maximum: $37.68
The Public Safety Information Technology Network Analystís primary responsibility is to support the Police Department, IT infrastructure, client / server systems, and Regional Mobile Data system. The Public Safety Network Analyst receives direction from the Network Administrator. The incumbent assists in planning, and managing the Information Technology program for the public safety and Regional mobile data network. Directly coordinated through the Administrative Services Commander, the Public Safety Information Technology Unit also provides assistance to other city departments and law enforcement agencies. Responsible for providing a robust level of customer service to all divisions and offices of the Police and Fire Department in meeting their Information Technology and Mobile Data needs. Responsible for Technology deployment, hardware and software management of interagency relationships. Works closely with the Network Administrator to resolve problems, meet schedules, and track progress in achieving agency goals and objectives to improve services to the citizens through deployment of world class information technology solutions.

For further details contact the Recruiting Coordinator for the Fort Smith Police Department.

Note to be considered for this position, a detailed resume' must also be submitted along with the application.


Essential Duties and Responsibilities
  1. Oversee the development and daily maintenance of the public safety client/server infrastructure. These tasks include hardware installation, OS installation, OS configuration, Driver updates, Firmware updates, and Windows Updates/Patch installation.

  2. Assist in the development of a Public Safety Information Technology and Communications Business Continuity Plan / Disaster Recovery between multiple Data Centers.

  3. Monitor performance and resource utilization of physical servers, virtual servers, SANs, etc. Identify resource and performance issues; make and implement recommendations to resolve those issues.

  4. Install and configure VMware ESX servers. Manage the VMware environment including creating VMs, managing VMs, installing ESX patches, etc.

  5. Install and configure VMware VDI servers. Manage the VDI desktop environment including creating VMs, managing VMs, installing OS patches, etc.

  6. Manage and resolve Enterprise Application issues.

  7. Develop documentation on system administration processes, procedures and systems diagrams. Assist in educating others in the IT Department as well as End-users

  8. On Call Rotation and occasional after hours work is required.In addition, the System Administrators may be asked to work odd hours or on the weekend as the business requires.

  9. Provide supervision for security (data ownership/access methods), design, development, implementation, quality control, management, and technical support for all Information Systems.

  10. Serve as Project Manager for major information technology projects.

  11. Ensure that public safety information technology is included in the cityís future planning.

  12. Research, identify, and evaluate new information technologies for the Police and Fire Departments.

  13. Prepares and updates information technology plans and ensures those plans are included in City plans.

  14. Perform demand and preventive maintenance on all information system equipment.

  15. Maintains knowledge and awareness of emerging law enforcement information technologies through attendance and participation in national conferences and seminars. Represents the Police Department when required in both local and national law enforcement information technology user groups.

  16. Coordinates policies, plans, and activities with members of the Police Department. Provides information on progress, plans, and problems affecting the information technology activities of the Police Department

  17. Attend scheduled meetings.

  18. Identify data that should be stored on a server.

  19. Ensure back-ups are performed daily for critical data, with proper media rotation, for disaster recovery purposes.

  20. Perform preventive maintenance to decrease the chance of a disaster and/or down time.

  21. Perform duties as assigned.

  22. Regular attendance is required.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education / Experience
Bachelorís degree in Computer Science (or similar field) or a combination of experience and education that provides the equivalent knowledge for IT design, implementation, and maintenance. A minimum of five (5) years experience in Information Technology is required. Continuing education and further certifications will be required. Experience in progressively responsible positions culminating as an information technology manager responsible for multiple operating systems, hardware platforms, and software applications and tools in a business, law enforcement, military, or government environment. Proven ability to effectively lead and coordinate work across multiple organizations in multiple locations. Proven experience with obtaining successful results through the use of both in-house and contractual resources. Proven experience with creating high performance teams and delivering superb customer service. Experience using Microsoft Windows platforms and Microsoft Office tools. Exhibit significant knowledge of modern office practices and procedures. Proven ability to work well and communicate with personnel in a facilitator/coordinator role. Attend yearly training seminars to stay abreast of changing technology. Acquire other certifications as the industry matures. Experience using Intra/Internet for information distribution. Good interpersonal, organizational, verbal and written communication skills. Problem solving ability using analytical and systemical methods.


Other Skills and Abilities
The incumbent must be able to perform all of the duties and functions as defined in the job description for Public Safety Network Analyst. The incumbent must have: (1) A broad knowledge of information technologies including current state-of-the-art hardware, software, and networking technologies and architectures including client-server, mainframe-centric and distributed computing. (2) Specific knowledge of virtualization technology, Cisco networking, Microsoft operating systems, local area networks, wide area networks, workstation applications, fiber optic and high speed copper cables, back-up storage devices, uninterruptible power supplies (UPS), base power requirements, local email access, internet email access, internet access security, internet web pages, telephone station cables, telephone extension numbers and telephone sets. (3)Working knowledge of IIS and SQL Server also required. (4) Skills in systems analysis and design, project management, and procurement management. (5) Skill in negotiating, development of collaborative relationship, and consensus building. (6) Skill in preparing and conducting public presentations, training, and handling complaints. (7) Ability to establish and maintain effective working relationships with Police, Fire and District Court Administrations other managers, subordinates, and both sworn and civilian members of their respective departments.


Work Environment
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions provided that accommodations comply with the City of Fort Smith's Alternate Duty Policy.The noise level in the work environment while within the Police Department is usually moderate.